The Seven Ages of Marketing

The First Age – Broadcast Marketing The dawn of marketing began with broadcast – an age defined by mass media, limited consumer choice, and the dominance of big brands. Achieving mass coverage for their brand and message was the marketers’ objective…the days of the ‘mad men’…of the ‘Superbowl spot’. Messaging and offers were universal, with … Continue reading

The Brand Engagement Cycle

In my recent post on ‘Friendtelligence – Engagement is the New Awareness‘ I put forward the view that brand engagement needs to be the key objective for brand owners and that delivering positive engagement experiences facilitates endorsement, word-of-mouth proliferation and evangelism of the brand message. I wanted to develop this thinking by presenting a model for … Continue reading

‘Friendtelligence’ – Engagement is the New Awareness

The Internet has changed Marketing – from consumers feeling that they needed to have heard of a brand to even consider it, to consideration being driven by recommendation and endorsement. Mass awareness has been replaced by positive word of mouth and viral sharing. Knowing what drives a market, what consumers really want and expect, and … Continue reading